Terms of Service

1. Acceptance of Terms

By accessing or using STAR SAAS services, you acknowledge that you have read, understood, and agree to these Terms of Service. If you have any questions or concerns, please contact us. If you do not agree with these terms, we kindly ask you to refrain from using our services.

Flexible and Customized Plans

We offer tailored subscription plans with secure payment processing. If you have questions or require a custom plan, please email us at support@star-saas.com. We are here to assist you in finding the best solution for your business.

Complimentary Trial for Full Experience

We provide a complimentary trial period to allow you to fully assess STAR SAAS's stability and effectiveness. Our goal is to ensure you can verify that our products truly address your business needs before committing. If you require an extension of the trial period due to specific requirements, please contact our support team at support@star-saas.com. We are committed to ensuring you make an informed and confident decision.

Quality Assurance Commitment

For users on our standard plans, if you encounter any issues such as failed transactions or significant errors, we offer a Quality Assurance policy. Simply reach out to us at support@star-saas.com, and we will address the affected transactions promptly. Our commitment is to deliver the highest success rates and top-notch service quality, ensuring that your business operations run smoothly.

Prohibited Uses

STAR SAAS services are intended for lawful business purposes only. Please refrain from using our services for any harmful, illegal, or malicious activities. If your account activity is flagged as high-risk, indicating potential fraud (e.g., unauthorized transactions), we will contact you for identity verification. Failure to respond may result in account suspension and refund of any associated funds. Additionally, any detected misuse, such as unauthorized access or attacks on our platform, will lead to immediate account suspension and IP blocking.

Technical Support and Troubleshooting

Should you encounter any technical issues, our support team is ready to assist you within 24 hours. Whether you need help with platform features or troubleshooting, we aim to provide fast and effective solutions to ensure your business operations are uninterrupted.

Service Quality Guarantee

We are committed to providing high-quality services that meet industry standards. If you experience any service quality issues, we will offer appropriate compensation, such as a refund or service extension, depending on the situation. Your business's success is our success.

Dedicated Customer Support

Our team is always available to assist with any concerns, whether it's about platform features, account management, or resolving an issue. You can contact us via email at support@star-saas.com or through our live chat support (coming soon). We will respond promptly to guide you through any challenges.

Secure Payment Support

• Cancel Anytime: You can cancel your subscription at any time. Rest assured, we will never initiate unauthorized charges, multiple deductions, or duplicate payments.
• Payment Issues: If a rare payment issue occurs, please contact us immediately. We will work with the payment processor to investigate and resolve the matter as quickly as possible.
• Unauthorized Charges: If you notice unauthorized charges on your account from our platform, it could indicate your payment information has been compromised by fraudulent parties. In such cases, we will assist you in securing a refund and take the necessary steps to protect your account.

General Terms

• Legal Compliance: These Terms are governed by the laws of Hong Kong. We are committed to complying with all relevant legal requirements to ensure a fair and secure experience for all users.
• Intellectual Property: All intellectual property related to STAR SAAS services—including software, tools, algorithms, designs, trademarks, and any proprietary technologies—is owned by STAR SAAS or its licensors. These are protected under applicable intellectual property laws, and you are granted a limited, non-exclusive, non-transferable license to use the service in accordance with these Terms.
• Complete Agreement: These Terms constitute the entire agreement between you and STAR SAAS regarding the services. Any prior agreements, either written or oral, are replaced by these Terms.
• No Waiver: If we do not immediately enforce a provision of these Terms, it does not mean we have waived our right to do so in the future.
• Severability: If any provision in these Terms is deemed invalid or unenforceable, the remaining provisions will continue to be in effect.
• Contact Us: If you have any questions or concerns, please don’t hesitate to reach out to our support team at support@star-saas.com. We're happy to assist you!