Privacy Notice - STAR SAAS

1. Introduction

STAR SAAS ("Company," "we," "our," or "us") is committed to safeguarding the privacy and security of personal and financial information collected from users of our services. This Privacy Notice outlines our data collection, processing, and protection practices in compliance with applicable data protection laws and regulations. By accessing our website, using our services, or providing your personal data, you acknowledge and consent to the practices described in this Privacy Notice.

2. Scope of This Privacy Notice

This Privacy Notice applies to all individuals who interact with STAR SAAS, including clients, merchants, partners, and website visitors. It governs how we collect, use, store, disclose, and safeguard personal data in connection with our card acquiring and card issuing solutions.

3. Information We Collect

We may collect and process the following types of personal and financial information: 3.1. Personal Identifiable Information (PII) - Full name, contact details (email, phone number, address) - Business or company details (legal entity name, registration number)

3.2. Financial and Transaction Data - Payment card details (as permitted under applicable regulations) - Transaction history, processing records, and account details - Billing and invoicing information

3.3. Technical and Usage Data - IP addresses, browser type, operating system - Cookies, device identifiers, and usage logs for analytics and security - Access logs to our platforms and applications

3.4. Compliance and Regulatory Information - Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance data - Fraud prevention and risk assessment reports - Any other information required by financial regulations

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Performance of a Contract: To provide payment services and fulfill agreements with our clients.
Legal and Regulatory Compliance: To comply with applicable financial, anti-fraud, and data protection laws.
Legitimate Business Interests: To improve our services, prevent fraud, and ensure the security of transactions.
Consent: Where required, we obtain explicit consent before processing personal data.

5. How We Use Your Information

We use personal and financial data for the following purposes:

Transaction Processing: Facilitating secure payment transactions, card issuing, and account management.
Regulatory Compliance: Conducting due diligence, identity verification, and fraud prevention.
Service Enhancement: Improving our payment infrastructure, security measures, and customer support.
Legal Obligations: Responding to legal inquiries, subpoenas, or regulatory requirements.
Marketing and Communication: Providing service updates, promotional content (where permitted), and customer notifications.

6. Data Sharing and Disclosure

We do not sell, rent, or trade personal data. However, we may share information with:

Regulatory Authorities & Law Enforcement: As required by law, including financial regulators and tax authorities.
Payment Processors & Financial Institutions: To facilitate secure transactions and comply with card network requirements.
Third-Party Service Providers: Vendors supporting fraud detection, cybersecurity, data analytics, and IT infrastructure.
Corporate Transactions: In cases of mergers, acquisitions, or business restructuring, subject to confidentiality agreements.

7. Data Security & Protection

We implement robust security measures to protect personal and financial data, including:

Encryption protocols for data transmission and storage
Multi-factor authentication (MFA) and access controls
Continuous monitoring for fraud detection and cybersecurity threats
Adherence to industry standards, including PCI DSS compliance for payment processing
Despite our efforts, no security measure is completely infallible. Users are encouraged to take precautions to protect their personal information.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, and enforce our agreements. Retention periods vary based on:

Legal and regulatory requirements
Contractual obligations
Business needs and risk management considerations
Once retention periods expire, we securely delete or anonymize data in accordance with applicable laws.

9. Your Rights & Choices

Subject to applicable data protection laws, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your data where legally applicable.
Right to Restrict Processing: Limit how we process your data in certain circumstances.
Right to Data Portability: Request a copy of your data in a structured format.
Right to Object: Object to data processing for direct marketing or other purposes.
Right to Withdraw Consent: Withdraw any consent previously given for data processing.

To exercise your rights, please contact us at support@star-saas.com. We may require identity verification to process your request.

10. International Data Transfers

If we transfer personal data outside of your jurisdiction, we ensure appropriate safeguards are in place, such as:

Compliance with applicable data protection laws (e.g., GDPR, CCPA)
Standard Contractual Clauses (SCCs) for international data transfers
Adequate security measures to protect transferred data

11. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect regulatory changes, improvements in our services, or changes in data processing practices. The latest version will always be available on our website, and significant updates will be communicated as required by law.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Notice or your personal data, please contact us:

STAR SAAS LIMITED
FLAT 1506, 15/F LUCKY CENTER
NO. 165-171 WAN CHAI ROAD
WAN CHAI, HONG KONG

support@star-saas.com